Homebase Resource Guide

The Homebase program is a homelessness prevention program in New York City that helps individuals and families facing housing instability or eviction.

Homebase provides services designed to help New Yorkers remain in their homes, avoid entering the shelter system, and stabilize their housing situation. The program is administered through the New York City Department of Homeless Services (DHS) and the Human Resources Administration (HRA).

Homebase offices are located throughout all five boroughs and offer support to eligible residents experiencing a housing crisis.

 

What Is the Homebase Program?

Homebase is a community-based homelessness prevention program that connects residents with housing support services, rental assistance resources, and case management.

The program helps eligible New Yorkers develop a plan to address immediate housing problems and improve long-term housing stability.

Homebase services may help residents:

  • Prevent eviction
  • Avoid entering the shelter system
  • Resolve housing crises
  • Apply for rental assistance
  • Access public benefits
  • Find employment or job training resources
  • Relocate to stable housing when necessary

The program focuses on helping people remain safely housed in their communities whenever possible.

 

Who Qualifies for Homebase in New York City?

Residents may qualify for Homebase services if they:

  • Live in one of the five boroughs of New York City
  • Are low-income
  • Are at risk of entering the New York City shelter system
  • Are experiencing a housing crisis or possible eviction
  • Want to remain stably housed in their community

Even if someone is not officially eligible for certain services, Homebase staff may still help connect them with other housing or support resources.

Because eligibility requirements may change, residents should verify the latest information directly through New York City agencies.

 

What Services Does Homebase Provide?

Homebase offers a wide range of homelessness prevention and housing stability services.

Services may include:

Eviction Prevention Assistance

Homebase may help tenants facing eviction by providing guidance, referrals, and assistance with housing-related issues.

Emergency Rental Assistance

Eligible households may receive help applying for rental assistance or short-term financial assistance.

Public Benefits Assistance

Homebase staff may help residents apply for:

  • Cash assistance
  • SNAP benefits
  • Medicaid
  • Rental assistance programs
  • Other public benefits

Housing Search Assistance

Residents may receive support locating affordable housing options.

Financial Counseling

Homebase may provide budgeting support and financial counseling to help residents maintain stable housing.

Employment and Education Assistance

Some Homebase locations may connect residents with job placement services, workforce programs, or educational resources.

Relocation Assistance

In some situations, Homebase may help households relocate to safer or more affordable housing.

 

How to Apply for Homebase

Residents seeking Homebase assistance should contact the Homebase office that serves their ZIP code.

Step 1: Find Your Homebase Office

New York City residents can locate their assigned Homebase office through:

  • New York City 311
  • Homebase online locator tools
  • HRA or DHS websites

Step 2: Schedule an Appointment

Most Homebase offices require appointments before providing services.

Residents are encouraged to call ahead before visiting.

Step 3: Gather Documents

Applicants may be asked to bring documents such as:

  • Identification for household members
  • Lease or rental agreement
  • Proof of income
  • Public assistance documents
  • Utility bills
  • Court papers or eviction notices
  • Employment information

Residents who do not have all required documents may still be able to receive assistance or case assessment.

Step 4: Meet With Homebase Staff

Staff members review the resident’s situation and help create a personalized housing stability plan.

Apply for Homebase Services

Residents can locate Homebase offices, review eligibility requirements, and learn how to receive homelessness prevention assistance through official New York City resources.

 

Do You Need to Be in Housing Court to Get Help?

No.

New York City residents do not need to wait until they are in Housing Court or facing immediate eviction before contacting Homebase.

The program encourages residents to seek help as early as possible to improve the chances of preventing homelessness.

 

Can Homebase Help Prevent Eviction?

Yes.

One of the primary goals of Homebase is to help prevent evictions and reduce homelessness in New York City.

Depending on the situation, Homebase may help residents:

  • Apply for rental assistance
  • Access legal resources
  • Communicate with landlords
  • Obtain emergency financial assistance
  • Connect with supportive services

Residents facing eviction should seek help immediately rather than waiting until the situation becomes more severe.

 

Homebase Locations in New York City

Homebase offices are located throughout:

  • Manhattan
  • Brooklyn
  • Queens
  • The Bronx
  • Staten Island

Each office generally serves residents based on ZIP code.

Residents should contact the office assigned to their area for assistance.

 

Important Things to Know About Homebase

  • Homebase is focused on homelessness prevention
  • Services are available throughout New York City
  • Appointments are often required
  • Assistance may vary depending on household circumstances
  • Some services involve referrals to other programs or agencies
  • Seeking help early may improve available options

Residents should avoid scams or unofficial services claiming guaranteed housing assistance.

 

What Documents Should You Bring to Homebase?

Although requirements may vary, residents are commonly asked to bring:

  • Photo identification
  • Lease or housing agreement
  • Income verification
  • Public assistance documents
  • Utility bills
  • Eviction notices or Housing Court papers
  • Benefit award letters

Homebase staff may still assist residents even if some documents are missing.

 

Frequently Asked Questions

Is Homebase only for people already in shelters?

No. Homebase is designed to help prevent homelessness before people enter the shelter system.

Do I need an eviction notice to qualify?

Not always. Residents experiencing housing instability may still seek help.

Is Homebase free?

Yes. Homebase services are provided free of charge to eligible New York City residents.

Can Homebase help with rent payments?

In some cases, Homebase may help residents access rental assistance or short-term financial help.

Can Homebase help me find housing?

Homebase may assist with housing searches, referrals, and relocation support depending on the situation.

 

Official New York City Resources

 

Disclaimer

Program services, eligibility requirements, and application procedures may change over time. Readers should verify the latest information directly through official New York City government agencies.