{"id":3335,"date":"2016-12-14T19:42:49","date_gmt":"2016-12-15T00:42:49","guid":{"rendered":"https:\/\/multi.nycnewsnetwork.com\/nyforseniors\/?p=3335"},"modified":"2016-12-14T19:42:49","modified_gmt":"2016-12-15T00:42:49","slug":"access-a-ride-requesting-trips","status":"publish","type":"post","link":"https:\/\/nycnewsnetwork.com\/nyforseniors\/access-a-ride-requesting-trips\/","title":{"rendered":"Access-A-Ride: Requesting Trips"},"content":{"rendered":"<p><strong>What Is It?<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">Access-a-Ride is an MTA run program that allows eligible people to be picked up and dropped off by Access-a-Ride vehicles. These rides cover everywhere that mass transit is available, including parts of Nassau and Westchester Counties. The service is always available, 24 hours a day, 7 days a week. <\/span><\/p>\n<p><strong>How Do I Request A Pickup?<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">If you use the area codes 212, 347, 516, 631,646, 718, 845, 914, or 929, the Access-a-Ride number is <\/span><strong>877-337-2017<\/strong><span style=\"font-weight: 400;\">. If you live outside any of the given area codes, then the Access-a-Ride number is <\/span><strong>718-393-4999<\/strong><span style=\"font-weight: 400;\">. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">When requesting a pickup, you can either request a pickup time or an appointment time, but not both. A pickup time is the time you wish to be picked up. This time will not always be definite, and Access-a-Ride may offer a pickup time that is either up to an hour earlier or later from your requested time. Appointment time is the time you wish to arrive at your destination. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">When planning to use Access-a-Ride, always plan based on maximum travel times. Because Access-a-Ride is a public service that also makes other pickups, it\u2019s travel time is much longer than that of a normal car or transit ride. The maximum travel times are:<\/span><\/p>\n<p>Miles \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 Maximum Ride Time<br \/>\n0 to \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0350 minutes<br \/>\n3 to 6 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 1 hour 5 minutes<br \/>\n6 to 9 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 1 hour 35 minutes<br \/>\n9 to 12 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 1 hour 55 minutes<br \/>\n12 to 14 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 2 hours 15 minutes<br \/>\nGreater than 14 miles \u00a0 \u00a0 \u00a0 2 hours 35 minutes<strong><br \/>\n<\/strong><\/p>\n<p>When canceling same-day trips, you must call two hours in advance and cancel with<em> Travel Services<\/em>. If you are canceling a reserved trip one or two days in advance, cancel with <em>Reservations<\/em>. When canceling a two-way trip, you must make it clear that you are canceling both trips. If you cancel trips last minute or do not show up, you will be penalized.<\/p>\n<p><strong>What To Do If They\u2019re Late<\/strong><\/p>\n<p><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">In the event that no Access-a-Rides are available to pick you up, taxi\/car service authorization and reimbursements are available. When this occurs, a CCA will give you an authorization number. This number is necessary in receiving your reimbursement . It is your responsibility to call the taxi\/car service and pay the fare, any tolls, and tip. You must receive a receipt. Afterwards, you have up to three months to send for a reimbursement on the trip. To learn how, <\/span><a href=\"http:\/\/web.mta.info\/nyct\/paratran\/guide.htm#taxi\"><span style=\"font-weight: 400;\">visit here<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/span><\/p>\n<p><span style=\"font-weight: 400;\"><br \/>\nIf your Access-a-Ride is more than 30 minutes late, then you can call <\/span><em><span style=\"font-weight: 400;\">Travel Services<\/span><\/em><span style=\"font-weight: 400;\"> and ask the Customer Care Associate (CCA) for a trip status, which will include the current location of the car, the driver\u2019s name and the car\u2019s number. If, for any reason, your car is unable to make it, the CCA will either send another Access-a-Ride or send a taxi\/car service authorization. <\/span><\/p>\n<p><strong>Violations And Suspensions <\/strong><\/p>\n<p><span style=\"font-weight: 400;\">Access-a-Rides are allowed to wait five minutes before leaving. If you do not show up to for your scheduled ride, or you cancel less than two hours before, those are considered violations. If you do not show up to seven or more pickups in a month or you late cancel rides 30% or more of your scheduled trip in a month, you can face suspension. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Suspension lengths are based on how many suspensions you have prior. The lengths are: <\/span><\/p>\n<p><span style=\"font-weight: 400;\">1st suspension \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a01-week period<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">2nd suspension \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a02-week period<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">3rd suspension \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a03-week period<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">4th suspension \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a04-week period<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">5th \u00a0and beyond \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a04-week period <\/span><\/p>\n<p><span style=\"font-weight: 400;\">For more information about violations and suspensions, <\/span><a href=\"http:\/\/web.mta.info\/nyct\/paratran\/guide.htm#NoShow\"><span style=\"font-weight: 400;\">visit here<\/span><\/a><span style=\"font-weight: 400;\">. <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>What Is It? Access-a-Ride is an MTA run program that allows eligible people to be picked up and dropped off by Access-a-Ride vehicles. These rides cover everywhere that mass transit is available, including parts of Nassau and Westchester Counties. The service is always available, 24 hours a day, 7 days a week. How Do I [&hellip;]<\/p>\n","protected":false},"author":5798,"featured_media":3338,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"categories":[58],"tags":[],"class_list":["post-3335","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-featured-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.4 (Yoast SEO v26.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Access-A-Ride: Requesting Trips - New York for Seniors<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nycnewsnetwork.com\/nyforseniors\/access-a-ride-requesting-trips\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Access-A-Ride: Requesting Trips\" \/>\n<meta property=\"og:description\" content=\"What Is It? 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